Entries by Mitch Ratcliffe

Do Not Fear Change: Customers Will Lead You To The Promised Land

Fear of change. Discomfort over breaking old habits. Reluctance to question what your company takes for granted. These barriers to change will kill a generation of companies as artificial intelligence enables salespeople who use mobile tools to deliver a personalized customer experience that connects brands to people in long-term trusted relationships. We’ve all heard that […]

Salespeople: The Ultimate Magical Interface

Salespeople will become treasured assets as personalization sweeps the B2C world, from medical tools that can detect dementia from the changing tones of patient’s voice to banking services targetted to individual financial goals. Since we first wrote Gig Economy Group’s approach to personalization for direct selling, the announcement of big data-driven marketing tools to provide personalized […]

Reinvent Onboarding With Personalization

Getting started in direct selling is exciting. The new enrollee is on the receiving end of intense focus by sponsors and the company, but that quickly passes for practical and understandable business reasons. Then, the new distributor too often is left on their own with no roadmap for success. Personalized mobile apps can step in to […]

LifeVantage: Machine Learning In Direct Selling

Seeing is believing for Sandy, Utah-based LifeVantage. CEO Darren Jensen presented the sales results of LifeVantage’s early implementation of machine learning at the 2018 Direct Selling Association Conference in San Diego, reporting that distributor retention is up 34 percent overall in its 2018 fiscal year, which ends this month. The reason is improved visibility into the […]

Distributor Retention: Accelerating Time-to-First Sale

Direct selling is challenging work, but the distributors who achieve early success do build long-term businesses, often as a sideline to a day job. The emerging gig economy presents direct selling companies a rare opportunity to claim more revenue across markets traditionally dominated by retail. As workers become more mobile, many are opting to mix […]

Onboarding: Turning Training Into First Sales

Direct-selling organizations have some advantages over traditional sales organizations during employee onboarding. Instead of being locked into a Human Resources-defined schedule, direct-sellers start people off in the field with experienced sponsors who collaborate daily. They can start to deliver training in many geographic locations every day. Each direct-selling advantage also comes at a cost, especially […]

Can you train contractors without becoming a legal employer?

The gig economy is a powerful force in commodity service markets, such as driving or “ride sharing.” More sophisticated services that require training, which courts have repeatedly ruled put companies in the legal position of employer, creating liability and increasing costs, especially legal costs, will reshape the development of business tools. The evolution of software […]

Food Delivery, Part 3: Restaurant Evolution

Prepared food delivered to the home from local chefs and restaurants is the most significant area of investment and activity in food delivery based on capital raised to date. The notion that prepared meals delivered to the diner will supplant home-cooked meals, as well as the need to shop for ingredients, as logistics matures is […]